Privacy Policy

At UniFi Support, we are committed to protecting the privacy and security of our customers and website visitors. This privacy policy explains how we collect and use personal information about you, and how you can exercise your privacy rights.

We are responsible for the processing of any personal information you provide to us, and we are registered with the Information Commissioner’s Office for this purpose.

Information we collect
We collect personal information about you when you use our website, contact us or use our services. The types of personal information we may collect include your name, address, email address, phone number, and any other information you choose to provide.

We also collect information automatically about your use of our website, using cookies and other similar technologies.

This may include your IP address, device type, browser type, the pages you visit on our website, and the time and date of your visit.

How we use your information
We may use your personal information for the following purposes:

• To provide you with the services you have requested.
• To communicate with you about your account or our services.
• To send you marketing communications, where you have opted-in to receive them.
• To improve our website and services.
• To comply with our legal and regulatory obligations.

We will not share your personal information with any third parties, except where required by law, or where we have your explicit consent to do so.

Marketing communications
Where you have opted-in to receive marketing communications from us, we may send you information about our products and services that we think may be of interest to you.

You can opt-out of receiving marketing communications from us at any time, by following the unsubscribe link in our emails, or by contacting us using the details below.

Cookies
Our website uses cookies and other similar technologies to collect information about your use of our website. You can find more information about the cookies we use and how to manage them in our Cookie Policy.

Your rights
You have certain rights in relation to your personal information, including the right to access, correct, and delete your personal information. You also have the right to object to the processing of your personal information, and to withdraw your consent to the processing of your personal information at any time.

If you wish to exercise any of these rights, please contact us using the details below. We may need to verify your identity before we can respond to your request.

Data retention
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Security
We take the security of your personal information seriously, and have implemented appropriate technical and organizational measures to ensure the security of your personal information.

Contact us
If you have any questions or concerns about our privacy practices, or if you wish to exercise your privacy rights, you can contact us.